Important Contact Information

Important Contact Information – Direct Your Requests Appropriately

To help GT focus on true maintenance concerns, please follow the instructions below and direct your requests to the appropriate party:

1. Pool Hours
  • For questions or concerns about pool hours, email the Board of Directors at: bod@stonyhollow.net 
 
2. Laundry Room Issues
  • If a washer or dryer is not working, contact Automatic Industries directly:
  • Phone: 1-800-THE-WASH 
  • Website: https://www.automaticindustries.com/contact
  • Note: Their contact information is also posted on the machines.
 
3. Parking Issues (Including Handicap and Reserved Spaces)
 
4. Gate Sensor Codes
  • To request a gate sensor code and schedule a pickup appointment, submit a work order through your AppFolio Resident Portal or Call Smart Maintenance at 631-801-4426
  • GT will follow up to coordinate your pickup appointment.
 
5. Maintenance Requests
  • Non-emergency: Submit a work order via AppFolio or call Smart Maintenance at 631-801-4426
  • Emergency: Call or text Smart Maintenance 24/7 at 631-801-4426. A live agent will determine if the situation qualifies as an emergency and, if so, notify the Property Manager.
 
6. Extended Parking Requests (Vacation)
  • If your vehicle will remain on the property for more than 7 days due to travel, email Renee in advance at rjohnson@greenviewproperties.com. Include the following information:
    • Make and model of the vehicle
    • License plate number
    • Dates the vehicle will be parked
    • Your unit number
 

All Other Concerns
 
 
Thank you for helping us keep community operations efficient and organized.